Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

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Privacy Policy

Introduction

This policy covers the processing of personal data by E&T Media Ltd, whose registered address is at Suite 10-12, Mezzanine Floor, Royal Liver Building, Pier Head, Liverpool, United Kingdom L3 1HU. E&T Media Ltd is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. We want our websites to be safe and enjoyable for everyone. Under the UK General Data Protection Regulation 2021 (GDPR), the Data Protection Act 2018 and related laws, we have a legal duty to protect the personal information we collect from you. GDPR says that ‘personal data’ is any information relating to a living individual who can be identified, either directly or indirectly, from that information. This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.

Contact details

If you have any comments, concerns or questions, including any requests to exercise your legal rights, we can be reached as follows:

By email: natasha@eandtmedia.com
By post: E&T Media Ltd, Suite 10-12, Mezzanine Floor, Royal Liver Building, Pier Head, Liverpool, United Kingdom L3 1HU

What data do we collect and how do we use it?

Information you provide to us	When you participate in, access, purchase or sign up to any of our services, activities, online accounts or online content, such as newsletters, surveys, competitions, events, or webinars we receive personal information about you which we use to provide these services. This may consist of data such as your name, email address, postal address and telephone number. We will use this to provide the specific products and services you are seeking, and will ensure we have a lawful basis for doing so, in accordance with the country in which you reside.
Ordering a product or service from us	If you order a product or service from us, you will need to provide certain personal details, including payment information, so the order can be fulfilled. This may be collected, for example, as part of the registration process or when creating an account. In some cases, we will use or direct you to a third party who will collect this information from you and fulfil your order.
Content you share with us	When you choose to share comments, photos, videos and other content with us we may receive personal information about you, for example when you interact with us on social media.
Information we collect automatically when you use our sites/services	We may collect technical and/or behavioural information about your use of our websites or other content online, and the device(s) you use to access the services. For example, this information may include details about how you browse our website and the devices and technology you use to browse our website. This may also include unique online identifiers such as device ID, device type, IP address and approximate location at the time of browsing. This may also include video viewing data and may link to your activity on other sites and allow us to recognise you or your device. We may use this to build a more detailed profile of you and your interests. We may also provide you with location-based services (for example, advertising and other personalised content), where we collect geo-location data.Please see What data is collected on our websites? and our Cookies Policy for further details about how we use this data and information on opting out.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. We rely on three of the lawful bases:

Necessary for the performance of a contract

If you are our customer, or an attendee at one of our events, we will process your personal data on the basis that it is necessary for us to provide our products and services to you.

Consent

In some instances we rely on your specific consent to process your personal information. This is where you have actively agreed and ‘opted-in’, for example to receive marketing communications from us, and you have the right to withdraw your consent at any time.

Compliance with laws

We may have to process and share your personal data in order to comply with our legal obligations, or to protect our rights or the rights of others. For example, we are required to collect certain information from you when processing your payments for tax or financial reporting reasons.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Who may we share your data with?

Auditing organisations and other professional advisors/companies

We may share your personal data with any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts. We may also share your data with our own professional advisors and auditors for the purpose of seeking professional advice and services or to meet our audit responsibilities.

Agents

We may use third parties to perform certain functions on our behalf including fulfilling orders, sending emails, organising and managing events, running competitions and promotions, conducting surveys or polls, removing repetitive information from customer lists, comment hosting, website analysis, data analysis, and processing credit card payments. They will have access to your personal information if necessary to perform their function but they cannot use it or disclose it for any other purpose unless you have specifically given them consent to do so.

How long do we keep information?

Our business must ensure that personal data is securely disposed of when it is no longer needed. This will reduce the risk that it will become inaccurate, out of date or irrelevant.

The methods of disposal are to be appropriate to the nature and sensitivity of the documents concerned and include:

Non-Confidential records: place in waste paper bin for disposal
Confidential records: shred documents
Deletion of Computer Records

The table below contains the retention period that we have assigned to each type of record. This will be adhered to wherever possible, although it is recognised that there may be exceptional circumstances which require documents to be kept for either shorter or longer periods.

Type of record	Retention period	Where is it stored?	Reason	Method of deletion
Contracts with suppliers	7 years after job completion	Computer and external hard drives	Tax compliance	Deletion from computer and external hard drives
Purchase orders and invoices	7 years after job completion	Cloud accounting software	Tax compliance	Deletion from accounting software
Customer information	7 years after last action	Cloud accounting software	Tax compliance	Deletion from accounting software

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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